For deliveries in the UK we use Royal Mail Special Delivery which is fully trackable and insured up to £500.
For overseas deliveries we employ international couriers, in particular UPS, DHL, DPD, EVRI, TNT and USPS. Standard insurance for these orders is £50. Your order can be tracking in the UK and once the product arrives in the designation country, the product can be tracked via the delivery partner's website.
For higher value orders or those requiring expediated international delivery, we can upgrade the shipping on request. There will be an additional charge for these deliveries. Please contact us HERE before placing an order, then use the shipping upgrade page HERE
Presley Collectibles is not responsible for items damaged in transit. We package all orders suitably and insured as per your instructions / standard rates of insurance (as above) and we will assist the purchaser in claiming for damaged items.
Presley Collectibles is not responsible for items lost in transit - all items are sent insured as per your instructions / standard rates of insurance (as above) so we will assist the purchaser in claiming for missing items. Presley Collectibles is not responsible for customs delays.
Presley Collectibles is not responsible for any customs fees / import taxes payable. PLEASE NOTE: if your order attracts customs fees / import taxes and you are not able / willing to pay them, your order will be returned to us by your country's authorities. Any and all fees Presley Collectibles has to pay to accept the return will be deducted from any refund owed to you. .
From December 2020, PayPal and Stripe no longer refund their processing fees. As a result, if you wish to return an order you paid for using PayPal, credit or debit card the refund amount you receive will be subject to these non-refundable transaction fees (typically 3.0%) We apologise for this, but it is due to circumstances beyond our control.
Presley Collectibles is not responsible for typographical or photographic errors. Prices, specifications and stock levels are subject to change without notice.
FOR CUSTOMERS IN RUSSIA:
We are no longer ship to Russian addresses. If you live in Russia and wish to place an order, please contact us.
FOR CUSTOMERS IN SINGAPORE:
Due to excessive postal charges and customs delays, with regret we are no longer able to ship to Singapore.