We pride ourselves on our customer service and strive to exceed expectations. We aim to dispatch your order of a physical product the next working day and where this isn't possible we will always try let you know.
Once your item arrives you have 90 days to make sure it is exactly what you wanted - if you change your mind for any reason simply return the item in it's original condition within this period and receive a full refund of the purchase price, no questions asked.
Our postal partner of choice is Royal Mail. For standard deliveries in the UK we use Royal Mail Special Delivery which is fully trackable and insured. For overseas orders we use Royal Mail International Tracked and Signed, which is fully insured and trackable in the UK. Once the product arrives in the designation country, the product can be tracked via the delivery partner's website.
Orders dispatched using Royal Mail come with the following standard levels of insurance included in the shipping charge: UK and Ireland - £500 / Europe - £50 / Rest of The World including USA and Canada - £50. For orders in excess of the above we recommend contacting us before placing an order to discuss your insurance needs.
For high value orders, or those requiring expediated international delivery, we use a variety of courier partners, in particular UPS, DHL, DPD, TNT and USPS. There may be an additional charge for these deliveries.
We always choose the right service for your needs and never make a profit on shipping.
Presley Collectibles is not responsible for items damaged in transit. We package all orders suitably and insured as per your instructions / standard rates of insurance (as above) and we will assist the purchaser in claiming for damaged items.
Presley Collectibles is not responsible for items lost in transit - all items are sent insured as per your instructions / standard rates of insurance (as above) so we will assist the purchaser in claiming for missing items. Presley Collectibles is not responsible for customs delays.
Presley Collectibles is not responsible for any customs fees / import taxes payable. PLEASE NOTE: if your order attracts customs fees / import taxes and you are not able / willing to pay them, your order will be returned to us by your country's authorities. Any and all fees Presley Collectibles has to pay to accept the return will be deducted from any refund owed to you. .
Presley Collectibles is not responsible for typographical or photographic errors. Prices, specifications and stock levels are subject to change without notice.
FOR CUSTOMERS IN RUSSIA:
In recent years’ Russian authorities have increasingly tightened the regulations around shipping to their country. In 2016 a temporary ban on private individuals importing non-document shipments to other private individuals was in effect, with no definite end date given. In less formal terms, this means that if you want to buy a signed record from us and you live in St Petersburg, you need to have it sent to a business where you can collect it.
If you aren't able to collect your order, businesses in Russia are free to ship to other businesses, or private individuals, although the latter may involve extra paperwork. For businesses sending to private individuals, no tax or duties will be applied to shipments up to a value of EUR €1,000, or totaling 31kg per calendar month, anything above this will have duties and taxes applied. For all other shipments there is no import duty for packages below EUR €200 in value.