We pride ourselves on our customer service and strive to exceed expectations. We aim to dispatch your order the next working day and where this isn't possible we will always try let you know.
Once your item arrives you have 90 days to make sure it is exactly what you wanted - if you change your mind for any reason simply return the item in it's original condition within this period and receive a full refund of the purchase price, no questions asked.
Our postal partner of choice is Royal Mail. For standard deliveries in the UK we use Royal Mail Special Delivery which is fully trackable and insured. For overseas orders we use Royal Mail International Tracked and Signed, which is fully insured and trackable in the UK. Once the product arrives in the designation country, the product can be tracked via the delivery partner's website.
For high value orders, or those requiring expediated international delivery, we use a variety of courier partners, in particular UPS, DHL, DPD, TNT and USPS. There may be an additional charge for these deliveries.
We always choose the right service for your needs and never make a profit on shipping.