Refund and Returns Policy

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Refund and Return Policy

We are fully committed to supplying high quality, authentic memorabilia but we are also collectors. When we make a purchase we want to inspect it and make sure it is exactly what we wanted to buy. So we understand that you want to do the same.

Under the Consumer Rights Act 2015, customers in the UK have the statutory right when buying online to return their order within 14 days and receive a refund. For some dealers, that seems to be good enough! But here at Presley Collectibles we wanted to go above and beyond your basic rights, and look after all our customers, not just those in the UK.

So, once your item arrives, you have up to 90 days to make sure it is exactly what you wanted – if you change your mind for any reason, please follow the guidance below to receive a refund, no questions asked. That’s the kind of guarantee we would like and that’s what we offer to you. Like all service providers, there are conditions attached to the money back guarantee, such as we don’t refund the initial postage costs, nor the cost to you to return your order. Non refunded processing fees are also charged to us from your payment provider., which we can’t refund. See example below.

We believe this is a market leading unconditional refund policy, subject to the following basic conditions.

We never charge restocking fees but to be eligible for a return, you must contact us beforehand (CLICK HERE)  with any queries and then return the item in its original condition, quoting the Order Reference Number. Returns received by us without prior agreement will not be refunded.

To complete your return, we require a receipt or proof of purchase. Any refunds will be issued to the original purchaser and for the original purchase amount, minus shipping.

If 90 days have passed since your purchase, we can’t offer you a refund. This is important to bear in mind for US customers, given the Suspension of the De Minimis Exemption and the increased delays for customs processing.

This refund and returns policy does not apply if you are making a claim against the validity of an autograph. Claims against our COAs are covered below.

You purchase a signed photo for £50.00 plus £9.79 (special delivery in the UK / tracked service worldwide). The total you pay is £59.79 which covers the photo, all packaging, insurance and delivery costs. We are charged a processing fee by your payment provider (in this example, £1.10) which we absorb.

If you change your mind for any reason you can return the order within 90-days. You pay for the return shipping (we recommend and tracked and insured service, especially for high value items, using the original packaging).

Once the product is received here and checked (we can only issue a refund if the goods are received in the same condition we sent them to you – we have to relist the item on the website for other customers to purchase), you will get a credit to the original payment method you used to make the purchase.

The total refund will be £48.90 (£50.00 minus the non-refundable processing fee charged to us by you payment provider, in this example £1.10).  The exact amount of the non refundable fee is always specified in your invoice / packing slip which is attached to your order. 

We pride ourselves on our customer service and strive to exceed expectations. We aim to dispatch your order within two working days and where this isn’t possible we will always let you know. Please note, the following countries are notoriously slow at processing international orders so bear this in mind:

  • United States of America
  • Italy
  • Republic of Ireland
  • Denmark
  • Sweden
  • Netherlands
  • Greece
  • Germany

We always providing tracking information and HS codes with your order. Please feel free to contact us if you are worried about delays in receiving your order, especially from the countries above. If you are ordering from these countries we recommend upgrading your shipping to a courier – further details can be found HERE.

To return your product, you must have contacted us (CLICK HERE) to obtain the secure returns address. Returns must be received by us within the 90-day period – so please bear this in mind when considering a return, especially if you live outside of the UK.

Please note, we can not offer a refund for returns lost or damaged in transit, so please ensure you pack your item suitably. We suggest recycling the original packaging. If you are returning more expensive items, you may want to also consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Proof of postage is not proof of receipt.

You will be responsible for paying for your own shipping costs for returning your item. Any and all shipping costs are non-refundable.

Due to the suspension of the de minimis exemption under Section 321 of the U.S. Tariff Act, effective August 29, 2025, all returns of goods to or from the United States are subject to customs duties and tariffs.

U.S. customers are solely responsible for paying any duties, tariffs, or fees assessed on returned items, including ad valorem tariffs based on the Harmonized Tariff Schedule of the United Kingdom (HSUK), typically 10%. 

Returns must comply with U.S. Customs and Border Protection (CBP) regulations, including accurate HTSUS code documentation.

Due to increased customs scrutiny, processing of returns may be delayed by an estimated 5–14 business days, with potential for longer delays if originating from countries with suspended low-value shipments (e.g., Australia, Germany, Japan, Mexico).

Presley Collectibles will not cover tariffs, duties, or shipping costs associated with returns.

If a return is rejected due to unpaid duties, non-compliance, or customs delays, the customer remains responsible for any resulting costs, including loss of the returned item.

Refunds will only be processed for the original purchase price, excluding any duties, tariffs, or shipping fees.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 24 hours of receipt.

From December 2020, PayPal and Stripe no longer refund their processing fees. As a result, if you wish to return an order you paid for using PayPal, credit or debit card the refund amount you receive will be subject to these non-refundable transaction fees (typically 3.50%) We apologise for this, but it is due to circumstances beyond our control.

PayPal state: “If you refund a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller are not returned.” You can read the PayPal refund policy here.

Stripe state: “We aim to make our pricing simple and transparent, and our standard fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Stripe does not return our fees when a payment is refunded.” You can read the Stripe refund policy here.

All Presley Collectibles items are sold in £GBP. If you are purchasing from outside the UK, your bank or credit card company will convert this into your local currency. All refunds are processed in £GBP and you bank or credit card company will credit your account at the exchange rate available to them on that date. As a result, due to fluctuations in exchange rates, you may receive slightly more or slightly less than the original price you paid.

Our refund and returns policy applies exclusively to the original purchaser, and we do not offer refunds or financial recourse for any items acquired through third-party resellers or secondary markets.

Autographs and memorabilia are unique assets that frequently fluctuate and appreciate in value, therefore our Certificates of Authenticity (COAs) are strictly non-transferable and remain valid only for the initial buyer.

We maintain a firm policy that the contractual relationship exists solely with the person who purchased the item directly from us; therefore, eligibility for a refund cannot be extended to any subsequent owners. If you have purchased an item from a reseller your contract is with them and you will need to seek recompense from them.

By purchasing from a reseller, you acknowledge that the original guarantee and refund eligibility are forfeited, as we do not honour claims for products bought second-hand.

We ship all orders from the UK, and any import charges are set by your local customs authority and delivery partners, not by us.
 
In addition to standard VAT and import duty, some countries and carriers add extra handling, logistics or fuel fees, which can apply even on low‑value orders and may change without notice. These additional amounts are completely outside our control and are not included in our prices or UK shipping charges.
 
Examples (not exhaustive, based on publicly available guidance and subject to change):
 
• United States – postal operators and couriers may apply temporary fuel or “emergency” surcharges on parcels in addition to any import taxes.
• Italy – has introduced a flat low‑value import handling charge (around €2 per shipment up to €150) and may also apply postal clearance/advancement fees on top of VAT and duty.
• Netherlands – may charge a flat handling fee on low‑value consignments (around €2 per declaration line up to €150), plus postal or courier clearance fees.
• Romania – may add a separate logistics fee (equivalent to roughly €5) on low‑value imports below €150, alongside any customs and VAT.
• Other EU countries – many national postal services and couriers charge their own “presentation to customs”, clearance or disbursement fees whenever they advance VAT/duty on your behalf.
• Worldwide (e.g. Canada, Australia, New Zealand, etc.) – local postal services and couriers often apply brokerage, customs‑clearance, storage or fuel surcharges, even where duty is low or zero.
 
Because these rules and amounts can change frequently and may differ by service, by placing an order you accept responsibility for checking your country’s current import rules and for paying all applicable taxes, duties, low‑value fees, handling charges and surcharges on arrival.
 

It is your responsibility as the customer to pay any and all customs and courier fees. If an item can not be delivered due to the recipient not being available, it is your responsibility to collect the order from the local post office in a timely manner. Your country’s postal service will provide details on how to arrange payment of fees and/or how to collect your order if you are not available at the original time of delivery. A tracking reference is provided for all orders to allow you to see where in the delivery network your order is.

In line with our refunds and returns policy, unless contacted in advance we do not offer refunds for orders returned to us for non payment of fees and/or non collection from your local post office.

If you receive the wrong product from us, the above non-refundable transaction fee statement will not apply – after all it’s our mistake, why should you be out of pocket! We will also refund all the shipping charges.

On very rare occasions, we find errors in the product stock management system i.e. a product is showing as “in stock” when it has already sold. If this happens, again we will issue a full refund including any payment fees and shipping charges.

Only regular priced items may be refunded. Sale items cannot be refunded.

Presley Collectibles is not responsible for items damaged in transit, nor can we accept returns for orders damaged by third parties. Our refund and returns policy states the goods must be returned in their original condition. We package all orders suitably and insured as per your instructions / standard rates of insurance and we will always assist the purchaser in claiming for damaged items.

Please contact as soon as the product arrives. Remember to retain and take photos of the product and packaging as the postal service will need to see the evidence in order to process a claim. Delays in excess of 48 hours in reporting the damage may invalidate your claim, so act quickly!

Orders come with the following standard levels of insurance:

UK and Ireland – £750

Europe – £250

Rest of The World including USA and Canada – £250

Our COAs are not transferrable. The reference number on the COA pertains to the original purchase from Presley Collectibles and can be verified by using the CONTACT US page. 

Given that signed memorabilia generally increases in value, we cannot refund against future values or resales. Any challenges to our COA guarantee must be supported by evidence in writing from a mutually acceptable industry expert.

Any refunds will be issued to the original purchaser only and for the original purchase amount. We will also refund any and all shipping costs.

Claims against the authenticity of any item sold by Presley Collectibles are not subject to the 90-day policy above, but must be returned with the original evidence in writing from an industry expert. By that we mean a company such as PSA/DNA, JSA etc., not a friend or man down the pub! We request this to allow us to make a claim against our supplier(s). If you are unable or unwilling to do this, then we regret we will not be able to issue a refund.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us HERE

Contact us using the CONTACT US page. 

Alternatively, you can call us on +44(0)1270761901 (note, calls are screened so you may need to state the reason for your call before you are connected).